Welcome to Killearn Health Centre

ZERO TOLERANCE POLICY

A zero tolerance policy towards violent, threatening and abusive behaviour is now in place throughout the National Health Service.

This Practice takes a "zero tolerance" approach to violence and aggression, and this is strictly observed by all personnel. The aim of this policy is to protect everyone who works at the Practice from possible harm or aggressive behaviour.

The policy also helps to fulfil the Practice's obligations to provide a safe place to work; Practice philosophy is that violence is unacceptable in whatever form it takes, for whatever reason.

The Staff in this Practice have the right to work in an environment free from violent, threatening, aggressive or abusive behaviour and everything will be done to protect that right. At no time will any violent, threatening, aggressive or abusive behaviour be tolerated in this Practice, either in person or over the telephone.

Physical and verbal abuse includes:

unreasonable and/or offensive remarks or behaviour/rude gestures/innuendos
sexual and racial harassment
threatening behaviour (with or without a weapon)
actual physical assault (whether or not it results in actual injury) includes being pushed or shoved as well as being hit, punched or attacked with a weapon, or being intentionally struck with bodily fluids or waste products
attacks on Clinicians, members of Staff or the public
discrimination of any kind
damage to Staff property or Practice property

If you do not respect the rights of our Staff we may choose to inform the Police and make arrangements for you to be removed from our Practice list.

Furthermore, defamatory and derogatory comments posted to Facebook or any other Social Media platform, about the Surgery and/or Staff members will be viewed as a potential breakdown in the Doctor-patient relationship and may result in you being removed from the Surgery as a patient.

Please remember:

our Practice Staff are here to help you
our aim is to be as polite and helpful as possible to all patients
if you consider that you have been treated unfairly or inappropriately, please ask the Reception Staff to contact the Reception Team Lead, or Practice Manager, who will be happy to address your concerns
please help us to help you

Vaccination Update- Adults and Children

For any queries about Flu, Covid or Shingles vaccinations please contact either the Forth Valley Team on 0800 130 3120 or the National Team on 0800 030 8013 . Please note staff at the Health Centre have no access to any scheduling information- Please help us by contacting the teams on the numbers above.

As the Health Centre is a Health Board building it may be that your appointment is scheduled here at a weekend, again please note this is not facilitated, managed or run by the Health Centre staff.

March 2024

Mental Health Service For young people aged 12 to 17 inclusive

We are pleased to announce a new service for young people aged 12 to 17 is available Please contact reception for any issues such with for example:-

- Low mood/depression

- Anxiety

- Stress

- Relationship challenges

- Sleep issues

- Situational crisis

- Bereavements

- Emotional regulation

New Clinical Team Members. Book an appointment directly. No need to see a GP to access these services.

We have a Specialist Mental Health Nurse working with us. Tina consults in the surgery. If you suffer from low moods, stress, anxiety or have trouble controlling you emotions ask staff for information on how to make contact with Tina.

We also have an Advanced Physiotherapist consulting. Caroline also consults in the surgery and will see you for any joint or muscle problems you may have. Book an appointment at reception