STANDARDS OF CARE WE UNDERTAKE TO PROVIDE FOR OUR PATIENTS
ALL MEMBERS OF THE HEALTH CENTRE STAFF ARE COMMITTED TO CERTAIN STANDARDS OF CARE TO ACHIEVE THE KIND OF SERVICE WHICH MEETS WITH OUR PATIENTS APPROVAL AND REQUIREMENTS.
- Patients have the right to absolute confidentiality
- Patients have the right to be treated courteously
- Doctors and Nurses will begin surgeries and clinics at appointed times. Any delay will be due to medical necessity. Where there is a delay in excess of 15 minutes, patients will be informed.
- Patients have the right to information about their own health, in particular: the illness and its treatment, alternative forms of treatment, the likely outcome of this treatment and access to their health records, subject to any limitation in the law.
- The practice will offer advice and seek to inform patients of: steps they can take to promote good health and to avoid illness, for example, advice on smoking, alcohol and exercise.
- The Practice will inform patients of services available by means of the Practice Brochure, Newsletter, leaflets and notice board.
- All new patients will be offered an appointment with a Doctor or the Practice Nurse.
- An urgent medical condition will be given priority, although this may cause delay to booked appointments.
- A patient with a non urgent complaint should be able to consult a Doctor or a Nurse within 48 hours.
- The Reception staff will try to accommodate urgent late requests for Repeat prescriptions with the minimum of delay.
- All complaints will be thoroughly investigated and resolved in an amicable manner.
YOUR INVOLVEMENT AS OUR PATIENT WOULD MEAN
- Giving 24 hours notice for Repeat Prescribing (This allows for accurate prescribing)
- Making every effort to attend the Health Centre to make best use of the Doctors’ and Nurses’ time. (Home visits should be medically justified and not requested because it is more socially convenient to do so)
- Being courteous to administrative staff members (Please remember they are working to help you and to fulfil the remit given by the Doctors)
- Attending appointments on time, or giving adequate notice of a wish to cancel. (Lateness or non-attendance inconveniences other patients and wastes an appointment)
- Making one appointment for one person only (Where another member of the family needs to be seen, or discussed, another appointment should be made thus allowing that patient’s notes to be made available and avoid other patients waiting longer than they need to)
- Being flexible in accepting an appointment with another GP when the Doctor of choice is not available. (We always try to accommodate patients in this respect, but sometimes it is impossible.)